Privacy Policy

Effective March 5, 2025

BPN offers an analytical software platform that incorporates integrations with other software, including AI APIs.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and other places where BPN acts as a data controller—for example, when you interact with the BPN software platform or other products through websites operated by BPN.

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 4 (“Rights and Choices”).

If you are located in Canada, please read section 11 of the Privacy Policy which applies to you.

If you are located in Brazil, please read section 12 of the Privacy Policy which applies to you.

1. Collection of Personal Data

We collect the following categories of personal data:

Personal data you provide to us directly

  • Identity and Contact Data: BPN collects identifiers, including your name, email address, and phone number when you sign up for an BPN account, or to receive information on our Platform Services. We may also collect or generate indirect identifiers (e.g., “USER12345”).
  • Payment Information: We shall collect your payment information if you choose to purchase access to BPN’s products and services.
  • Inputs and Outputs: Our services allow you to interact with the Platform Services in a variety of formats ("Inputs"), which generate responses (“Outputs”) based on your Inputs. This includes where you choose to integrate third-party applications with our services. If you include personal data or reference external content in your Inputs, we will collect that information and this information may be reproduced in your Outputs.
  • Feedback on your use of our Platform Services: We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input—for example, by using the icons under “Was this post useful?”—we will store the entire related conversation as part of your Feedback.
  • Communication Information: If you communicate with us, including via our chatbot on our Help site, we collect your name, contact information, and the contents of any messages you send.

Personal data we receive automatically from your use of the Platform Services

When you use the Platform Services, we also receive certain technical data automatically (described below, collectively “Technical Information”). This includes:

  • Device and Connection Information: Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our Platform Services. This includes information such as your device type, operating system information, browser information and web page referers, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address), identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).
  • Usage Information: We collect information about your use of the Platform Services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Platform Services, and technology on the devices you use to access the Platform Services.
  • Log and Troubleshooting Information: We collect information about how our Platform Services are performing when you use them. This information includes log files. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
  • Cookies & Similar Technologies: We and our service providers use cookies, scripts, or similar technologies (“Cookies”) to manage the Platform Services and to collect information about you and your use of the Platform Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Platform Services to make them safer and more useful to you.

2. Uses of Personal Data Permitted Under Applicable Data Protection Laws

We use your personal data for the following purposes:

  • To provide, maintain, and facilitate any products and services offered to you with respect to your BPN account, which are governed by our Terms of Service;
  • To provide, maintain, and facilitate optional services and features that enhance platform functionality and user experience;
  • To communicate with you, including to send you information about our Platform Services and events;
  • To create and administer your BPN account;
  • To facilitate payments for products and services provided by BPN;
  • To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or BPN systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations;
  • To investigate and resolve disputes;
  • To investigate and resolve security issues;
  • To debug and to identify and repair errors that impair existing functionality
  • To improve the Platform Services and conduct research; and
  • To enforce our Terms of Service and similar terms and agreements, including our Usage Policy.

Please see Section 10 below for details of our legal bases for processing your personal data.

3. How We Disclose Personal Data

BPN will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

  • Affiliates & corporate partners: BPN discloses the categories of personal data described above between and among its affiliates and related entities.
  • Service providers & business partners: BPN may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, data processing, and providing you with the services.

BPN may also disclose personal data in the following circumstances:

  • As part of a significant corporate event: If BPN is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, BPN will disclose your personal data as part of these corporate transactions.
  • Third-Party Websites and Services: Our Platform Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not BPN and subject to the third party’s privacy policy.
  • Pursuant to regulatory or legal requirements: We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax, or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes, or litigation when otherwise permitted or required by law.
  • With an individual's consent: BPN will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information.

You can find information on our Subprocessor List about the third parties BPN engages to help us process personal data provided to us where BPN acts as a data processor.

4. Rights and Choices

Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data, as described further below.

To exercise your rights, you or an authorized agent may submit a request by emailing us at privacy@bulletpoint.network. After we receive your request, we may verify it by requesting information sufficient to confirm your identity. You may also have the right to appeal requests that we deny by emailing privacy@bulletpoint.network.

Set out below is a summary of the rights which you may enjoy, depending on the laws that apply in your country of residence:

  • Right to know: the right to know what personal data BPN processes about you.
  • Access & data portability: the right to request a copy of the personal data BPN processes about you.
  • Deletion: the right to request that we delete personal data collected from you when you use our Platform Services.
  • Correction: the right to request that we correct inaccurate personal data BPN retains about you.
  • Objection: the right to object to processing of your personal data.
  • Restriction: the right to restrict our processing of your personal data in certain circumstances.
  • Withdrawal of consent: you have the right to withdraw your consent.
  • Automated decision-making: BPN does not engage in decision making based solely on automated processing or profiling in a manner which produces a legal effect.
  • Sale & targeted BPN marketing: BPN does not “sell” your personal data as that term is defined by applicable laws and regulations.

5. Data Transfers

When you access our website or Platform Services, your personal data may be transferred to our servers in the US, or to other countries outside the European Economic Area (“EEA”) and the UK.

6. Data Retention, Data Lifecycle, and Security Controls

The BPN retains your personal data for as long as reasonably necessary for the purposes outlined in this Privacy Policy.

7. Children

Our Platform Services are not directed towards children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Platform Services, please email us at privacy@bulletpoint.network.

8. Changes to Our Privacy Policy

BPN may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy, or about your personal data, you can email us at privacy@bulletpoint.network.

10. Legal Bases for Processing

Please review our Legal Bases for Processing here.

11. Supplemental Disclosures for Residents of Canada

These supplemental disclosures contain additional information relevant to residents of Canada.

12. Supplemental Disclosures for Residents of Brazil

These supplemental disclosures contain additional information relevant to residents of Brazil.